For the sheer size of this Railway Station it is well sign posted and there always seem to be staff ready to help. I thought under 30 for early morning travel return was pretty good value. The day I travelled south it was very wet so it was good the waiting area is a good size and the announcements tell you when the train is coming, what platform it arrives at and how many carriages on the train. Very handy for onward flight connections as long as you are not delayed!!
An absolute disgrace @virgintrains @ncp @birminghaminternationaltrainstation my wife and I arrived at Birmingham International Train Station tonight the 07/08/2018 at 20:20 as per my ticket below. We were going to find out some train departure/arrival/connecting information and was not sure how long it would take. As the short stay car park was only a 20 minutes stay we decided to park in the main train station car park. Once we found out the information we put our ticket in the pay machine. The price came up on the machine at 12 and the time that we had been in the car park stated on the machine was exactly 20 mins. We obviously thought that this was a mistake and tried the ticket again but again it stated 12. Thinking it was a mistake we pressed the call button on the machine but it just rang out. We could not see the tariff explanation for the car park anywhere. After several minutes we decided to drive to the barrier thinking it maybe free for a 20 minute stay the same as the short stay car park or that we maybe able to get some assistance. When we got to the barrier we put in our ticket and yes you have probably guessed it came up with a charge of 12. I pressed the help button on the machine and after a short wait we finally got through to a man at the end of the phone and explained our issue. He said that the charge is set by Virgin not NCP and that it was correct. In disbelief I asked where this charge information was shown because I do not believe that I or anyone else should pay 12 for a 20 minute stay especially as I am getting information and looking book tickets with Virgin. He asked me if he could put me on hold and that he would come back to me shortly. After several minutes on hold I was cut off. When I pressed the button again after another wait a man answered this time I took his name Liam, once again I explained the situation and he said I think I know who you were talking to but then gave me the same spiel as his colleague. I asked to speak to a manager or supervisor again I was put on hold and again after 5 minutes cut off. It is obviously a joke to these NCP employees to cut people off when they can see that customers are not particularly happy and want to add fuel to the fire. I tried again but again got fed up of waiting for an answer and decided to pay the ridiculous fee. To summarise we arrived at 20:20 put our ticket in the machine at 20:40 to pay and leave and finally departed at 21:00 after being messed around by some poor excuses for staff. Not happy and certainly not impressed. I thought @RichardBranson was an entrepreneur not a RIP OF MERCHANT!!!!!!!!!!!!!!!!! BE VERY AWARE OF THE TRAP SET BY VIRGIN TRAINS AND BIRMINGHAM INTERNATIONAL TRAIN STATION. Just for clarity I am 41 years of age and am more than capable of paying the 12 but it is the shear principle for me. Rip off scams like this should not be aloud or accepted by anyone. I have never left a review or made a compliant over the internet like this before but you can probably tell by my tone I am disgusted!!!!!!!!!!!!!!!!!!
A fairly simple station set to serve Birmingham Airport. The facilities are basic but functional, and there is regular shuttle monorail to the airport.
I have recently found myself temporarily incapacitated and reliant on a wheelchair. Was nervous about making a train journey and booked assistance at Birmingham International. Couldn't fault the service provided; the staff were friendly, efficient and instantly put me at ease. They helped get my train tickets from the collection machines, helped me through the barriers, down to the platform and onto the train. I would recommended this service!
Good connection the airport. If you live close to a train station I would always recommend this way of getting to the airport than the stress of driving and parking. Very helpful and useful.
Birmingham International is a UK Train Station based in Solihull, West Midlands. Birmingham International is located at Stationlink Road, Bickenhill Ln, West Midlands, Marston Green, Solihull B40 1PA, UK.
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