I bought a car off these rip off people on the 1 st Nov 2016 on the 10th Nov it broke dow n the alternater was gone luckily for me or so I thought I had a 30 day warranty to cover the mechanics, after a lot of stressful phone calls he says I'm covered for electrics even though he wrote the warranty himself for mechanics, eventually he said bring it back following Tuesday 15th, I had to call the rac again and then upgrade my policy which cost me 70 to make sure I got the car back to him he now wants me to pay towards the repair he still has the car 23rd Nov. So I paid 700 for the car 25 for a new key and 70 to the rac and still no car, I am 70 years old and I think he saw me coming, well I am mad as hell he is not getting away with it .I will let you know the out come.
DO NOT BUY A CAR FROM THIS PLACE!!! Worst customer service imaginable. There were so many issues with the car that weren't even listed in the ad or mentioned to me when buying (heater blower not working, clutch was gone in a month, two of tyres were bare etc), yet they refused to fix them. They seemingly offer a warranty on the engine and on the gear box, but when I pointed out the clutch was part of the gearbox, I was told it was simply "wear and tear" - and that's within a month of use, mind you. The dealer I that sold me the car never returned my phone calls and when I finally managed to speak to him on the phone, he was so rude, always in a rush and talked like a 12 year old, calling me "mate", "pal", etc. Never did I feel treated like an actual customer. I actually had to drive to garage several times to try and get them to resolve the issues, but to no avail! Steer clear at all costs. The car will likely end up costing you about twice the advertised price!
MCC Prestige is a UK Car Dealer based in Solihull, West Midlands. MCC Prestige is located at Masons Way, Solihull B92 7JE, UK.
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